The Importance of Ethics to Sustainable Growth in Engineering Research Paper - 1

The Importance of Ethics to Sustainable Growth in Engineering Enterprise - Research Paper Example Discoveries uncover that China’s rules and guidelines identified with moral principles are not executed carefully yet it has given more significance to CSR programs. UK then again has disregarded CSR programs however is fruitful in consolidating different representative preparing programs. While UK organizations apply innovation to screen whether morals are polished in the working environment, Chinese organizations use consistence programs. Robbery of benefit is a significant issue in UK while the issue of insufficiency of tough laws causes absence of moral practices in working environment. Boss CSR official is given the duty of settling on benefit settling on choices and observing moral norms. The green official alongside board individuals takes the legitimate choices in the organization. Workers both in UK and China need moral code of behaviors in the workplace. Nonetheless, Chinese representatives accept that little firms can't appropriately execute morals in the working en vironment. As indicated by Daft (2012), information investigation is a procedure of assessing the examination based on discoveries and writing survey. The undertaking is essentially founded on optional information joined by the meeting led on six Chinese Engineering Companies. The auxiliary information is gathered from diaries and books of famous writers. The essential information as poll overview targets giving information with respect to the current states of the company’s approaches and the viewpoints of the workers about moral gauges. Since work culture in UK speaks to the workplace in western organizations and China speaks to eastern work culture, wide differentiations are noted in the investigation. It has been seen in the UK that titles like â€Å"chartered engineer†, â€Å"engineering technicians†, â€Å"information and correspondences innovation technicians† and â€Å"incorporated engineer† are conceded by the Engineering Council UK (Basart, Farrã ºs and Serra, 2015). The fused architects of UK are

STRATEGIC MARKETING PLAN Coursework Example | Topics and Well Written Essays - 2250 words

Vital MARKETING PLAN - Coursework Example The methodology is to turn into the ‘preferred goal by giving food that is as long as multi week fresher than the supermarkets’. The tasks of Sunripe are influenced by the political, financial, social, innovative, natural and legitimate elements. These elements impact the activities and choices of Sunripe in fluctuating degrees. The impact of monetary, social and ecological factors on Sunripe has all the earmarks of being more articulated than different elements of large scale condition. 2.1.1 (c) The set up of the Ontario Food Terminal (OFT), where food things got from in excess of 100 nations are sold under one rooftop demonstrates that the government appreciates great discretionary relations with different nations and has adopted a changed exchange strategy. 2.1.2 (b) The objective market of Sunripe comprises of individuals with ‘above-average’ incomes. In this manner the greater part of the monetary components, transcendently the pay levels of the shoppers, will influence Sunripe’s income. 2.1.6 (b) The contextual investigation just alludes to the base time-based compensation of $7.45 to be paid to low maintenance workers. Sunripe isn't generally influenced by this viewpoint since it employs for the most part full-time representatives. 2.2.3 (b) Customers trust that retailers will turn out limits and special offers. 2.2.3 (c) Sunripe makes cost excess since it contends on the board of differentiation; new, excellent food at sensible costs. Will Willemsen, the organizer of Sunripe, is the absolute most significant power behind Sunripe’s achievement. He carefully sourced the product for his stores. Willemsen wouldn't fret paying a premium to obtain high caliber, new food. Sunripe utilized 90, generally full-time representatives, to deal with the tasks of its two stores. Sunripe is an innovative set up and subsequently has restricted capital. The retailer has figured out how to acquire consistent money inflows because of its operational viability. Sunripe had a sound monetary situation with the

Descriptive Essay on a Scene Essay

As a kid there was just one spot I could portray as my home away from home. That spot was my grandmas. My Mimi’s has consistently been the genuine importance of place of refuge to me. Indeed, even today, as a grown-up, I end up frequenting my Mimi’s house to visit my grandparents and relax in that quiet inclination that, most definitely, must be found there. In particular, when I am in my Mimi’s kitchen I am immersed with that invited solace and quietness I can discover no place else. The kitchen’s bar holds recollections of a kid sitting on it and being informed all concerning life and the types of behavior that most people will accept as normal, while the cupboards hold a wide range of cooking utensils that have been utilized to make nourishment for family and association, and afterward there is the ice chest that, with every one of its photos and family plans polarized on it, show a feeling of family and convention. Ann Jones’, or Mimi as most call her, kitchen isn't a spot known by many. It is an all around stayed discreet among family and is an incredible sight. This space has a wooden bar that encompasses the whole room. At the point when you see this bar it is plain to see that it isn't remarkable in any capacity, yet on the off chance that you look further than its outside view the cuts from a blade a lady utilized for cleaving vegetables, while she taught her granddaughter on the types of behavior that most people will accept as normal, can be considered clear to be day. There are profound indentions from when she would lose her focus in her slashing by getting so tempted with conversing with her lone granddaughter. To some this bar is substantially more than common. Peruse Also:Â Topic for a Descriptive Essay In this extensive kitchen, cooking utensils can likewise be discovered all through the various cupboards. When taking a gander at these instruments, it is plain to see that they have all been utilized various occasions for preparing a wide range of dinners. Now and again utilized for various foods to have huge family and benevolent get-togethers between adores ones. Different occasions used to make little scratch made suppers for the nearby family that visits however much as could reasonably be expected. Despite the fact that all suppers are made with affection and mystery plans, it is those two sorts of cooking that leaves an imprint that these pots, skillet, and other kitchen instruments appear. Covering all sides of the ice chest, a wide range of pictures and plans can be seen. It is this that gives the kitchen its feeling of custom and the warm sentiment of family. The photographs shift between all the individuals who pass by and stop for a little while. It is these individuals who are called family, regardless of whether they have a similar blood or not. The plans are the place the convention can be found. Some spent down for quite a long time and some recently gained, yet all have a reason in the developing foundation and custom that is being worked in that very kitchen. My Mimi’s kitchen is bygone and is has had no new or present day refreshes done to it. It surely won't be winning any honors for best dã ©cor at any point in the near future. Despite the fact that it tends to be viewed as standard here and there, my Mimi’s kitchen has a special air and foundation. It is this remarkable foundation that has molded the look and feel of this spot into something that can't be imitated or copied. It is genuinely stand-out.

Performance Management Have Effective Result on The Organization - 2475 Words

Does the Performance Management Have Effective Result on The Organization and Its Staff? (Other (Not Listed) Sample) Content: Does the Performance Management Have Effective Result on The Organization and Its Staff?Authors Name:Institutional AffiliationLiterature ReviewTesco is one of the top corporations in Britain. Just like many other corporations, Tesco is striving to ensure it meets its competitive mandate. Its main focus is anchored on performance management and effective customer service (Direction, 2009). With its expansive framework and global presence in over 13 countries and clientele-base exceeding 250 million the company has laid out objectives and strategies (Marr, 2009). Considering these operations and magnitude of the organization, the Tesco management has been keen enough on establishing strategic performance management frameworks that have enabled it to reinvent and wholly improve continuously (Marr, 2009).The performance management system at Tesco is founded on the steering wheel which has four parts or quadrants (Direction, 2009). The four quadrants are namely: customer- base/clientele, operations, personnel, and finance. Each of these quadrants has its specified performance determinants (Direction, 2009). Each quadrant is evaluated against these determinants. The Tesco employees as the area of key focus are reviewed on a quarterly basis. The reviews are usually sent to the top management and communicated back to the employees (Direction, 2009). The salaries of the management are established through evaluation of key performance signals set by Tesco (Direction, 2009). This is part of the performance management strategies set by Tesco to ensure all parties within it focus or are driven towards business objectives.To this end, the company continues to incorporate strategic performance management in a set of procedures and processes focussed on achieving the set organizational goals. The attainment of the goals is established through enhancement of team and individual performance within Tesco. The company has also endeavoured on creating an organizatio nal strategy that is aligned with individual goals held by all key Tesco stakeholders. The strategy further focuses on establishing the companys strengths and improving upon the areas that the company is seemingly poor in (Marr, 2009). The strategic performance management within the company is specified in a number of phases. The phases are namely: planning, execution, measurement and improvement. Each of these phases succeeds the other in a cyclic manner. The performance management is highly inclined towards the employees. The strategy is particularly focused on the employees and how best they complement the organizational goals.Tesco, as an organization, understands the role and the impact of the employees in the overall organizational performance. The Human Resource offices in all global franchises and branches have clearly laid out strategies that ensure that performance is enhanced by the Tesco personnel (Marr, 2009). The performance management system in place to aid in Tesco employee management has three phases; planning monitoring and evaluation. In the planning phase, the company provides the employees specific job descriptions. Each employee at Tesco has clearly laid out duties and role (Marr, 2009). The roles played by all employees are structured to ensure that they complement the organizations strategic culture and direction (Marr, 2009). Under this phase, the employees are further given insight on how the company will measure their performance as well as how the management will execute the monitoring process. The employee management system is easy and practical making it applicable to employees at all levels (Matzler et al.,2004). There is also an eased top down communication structure linking the management and the employees. The clear communication enables the management to communicate the expected tasks to be accomplished. Effective communication is also essential in ensuring that employees voice their concerns on various operational conce rns that they deem may divert the organization from meeting its end goals. The communication further enables the organization to pinpoint the weak links within the organizational structure at Tesco (Matzler et al.,2004).In the second phase, Tesco employees are monitored on a regular basis but in a non-micromanaging way. The employees and departmental heads regularly meet to assess progress towards achieving the set performance objectives. According to Matzler et al., (2004) barriers are also assessed by the two parties to ensure that the work environment is enabling enough for the employees to meet their performance objective (Matzler et al.,2004). At this level, the Tesco management also establishes if any changes can be factored in the employee work plan. The employee performance management at Tesco is also fostered by constant monitoring and measurement of results and conduct (Matzler et al., 2004). The company further has collaborative processes that enable it to set and revie w employee performance through constant review of performance based on a two-way communication between managers and employees (Koys, 2009). With these activities synonymous with the third phase, the employees under the auspices of the managers summarize the work done capturing key accomplishments, results, and challenges.Through identification of the key weaknesses the management effectively proposes ways to counter the weaknesses and improving performance (Cronin, Brady, Hult, 2000). The two parties also discuss and identify areas for development or training. They further establish unforeseen barriers to aid in the objectives achievement (Koys, 2009). There are also elaborate appraisal systems that seek to promote and reward performing employees. The appraisal further includes the companys constant development and training opportunities anchored on improving overall performance of the employees and ultimately of Tesco (Koys, 2009).Customers are an integral facet in any organizatio ns performance management strategy. Their retention, feedback, and satisfaction are pivotal in the overall organizational performance. According to Carson Research (2010), customer satisfaction is the positive emotional state reached by a customer after purchasing a product or service. The literature further notes customer satisfaction is greatly derived from employee relationship and interaction at an organization (Cronin, Brady, Hult, 2000). Tesco understands and has thus established effective interactive customer platforms that ensure that customers experience satisfaction as they visit any of the Tesco outlets globally (Carson research, 2010). As an organization, Tesco understands that it costs twenty times as much to bring in new customers as it costs to retain the older ones. It is through this understanding that the company strives to enhance customer loyalty by providing them with a goo Tesco experience (Carson research, 2010).Customer feedback is further posited to be crit ical in the companys performance management. The customer feedback allows the company to comprehend its SWOT (Strengths, Weaknesses, Opportunities and Threats) (Cronin, Brady, Hult, 2000). A customer may highlight valid concerns regarding service delivery which may, in turn, be reviewed by the concerned departments (Cronin, Brady, Hult, 2000). It is such reactions that enable an organization to structure their service with the aim of satisfying the customer while at the same time mitigating the risk of bad reviews and poor client management (Kumar, Batista Maull, 2011).Cronin, Brady, and Hult (2000) acknowledge that customer feedback is essential in enhancing the companys performance management. The authors further note a companys performance is anchored on customer success and loyalty which can only be maintained through proper appreciation of customer feedback (Cronin, Brady, Hult, 2000). The relationship between the customer success and loyalty is complicated and thus, a comp any such as Tesco ought to strike the balance in its pursuit to acquire new customers as well as retain old ones (Cronin, Brady, Hult, 2000). The two factors do not thrive on their own but are also anchored on customer satisfaction which can only be availed through proper employee- customer interaction. By forging such a fruitful interaction, a company is able to meet its growth mandate but also performance in various organizational spheres (Cronin, Brady, Hult, 2000).Kumar, Batista and Maull (2011) in their article The Impact of Operations Performance on Customer Loyalty establish the relation between performance and customer loyalty. The article appreciates that operational performance as directly related to customer loyalty. It is thus imperative for organizations such as Tesco to establish systems that enhance operational performance (Kumar, Batista Maull, 2011). Through elaborate performance management structures, operational performance can be attained which in turn impact s the customer loyalty levels positively. Some of the main drivers of customer loyalty are embedded within a companys performance mandate (Kumar, Batista Maull, 2011).Dependability, quality, waiting time, customer relationship and trust are elements that can easily be linked to the organizations key players: employees and the management. The employees greatly influence customer loyalty given that all these drivers are highly impacted on by employees (Kumar, Batista Maull, 2011). All these drivers affect the affective and cognitive aspects held by the customers towards a companys product and service delivery. Barroso et al. (2004) note employee conduct towards customers can highly influence and shape customer perceptions. The customer perceptions, in this case, determine whether at the end of the day satisfaction can be att...

Hermes The God of All Communication Essay - 850 Words

Mythology was something that every Grecian incorporated into their everyday life. Myths were told to everyone it was said to be a type of social control. A myth could be described as a common day fable to inspire, teach lessons, and give faith to every Greek that needed something to believe in. Greek mythology became a type of religion to the polytheistic Greeks. They had a god for every aspect of life, love, weather, music, and communication. Greek mythology was â€Å"devoted to the deeds of divinities and heroes in the already constituted world† (Buxton 44). Divinities could be referred to as the Gods and heroes, who were often somewhat mortal. The gods were said to live on Mt. Olympus, which can be referred to as a type of heaven. Mortals†¦show more content†¦In myth is was said that once Hermes learned the path to the underworld he was asked by Hades, lord of the underworld to be his Herald as well, he was to lead departed souls to the underworld and was then name d herald of the dead it was said that â€Å"In this guise he was known as Hermes Psycopompos (soul leader), and he was the only god, besides Persephone and Hades, who could cross into the land of the dead and out again† (Cavendish 670). Hermes was very important in many Greek myths; he would often do the bidding of Zeus. One of his most famous appearances took place in the myth, the odyssey. He actually saved the Greek hero twice throughout the story. In one situation while Odysseus is captured by Cyclopes Hermes convinces him to let Odysseus go, it states â€Å" Zeus made me come; and not my inclination; who cares to cross the tract of desolation; the bitter sea, all mortal towns behind where gods have beef and honors from mankind? But it is not to be thought of –and no use-for any god to elude the will of Zeus,† (Homer Book V, 104). Another time in the story Odysseus has a flashback of when Circe had turned half of his crew into pigs, using the packet of herbs Hermes had provided him he was able to resist being turned into a pig and convinces Circe to free his men. We find ourselves wondering how a Grecian mythical messenger with magical winged sandals could have possibly influencedShow MoreRelatedNo ne of the Women and Goddesses Whom Odysseus Encounters Are a Match for Him888 Words   |  4 Pagesworld, but as dominant and authoritative god like people. They delighted and deceived the men, virtually being the dominant sex of the tale. But was any woman or goddess a match for the lion-hearted Odysseys? In book 5, Odysseus encounters Calypso, Atlas’ daughter, when he is accidentally washed onto the shores of Ogygia. He spends 7 whole years on the island, where Calypso falls in love with him and disallows him to leave. Even when Zeus sends Hermes to command her to let Odysseus go she fightsRead MoreTheme Of Heroism In The Aeneid1256 Words   |  6 Pagesinterprets characteristics for how the ideal Roman should be. The first feature of romanitas in the Roman culture is known to be as veritas. Veritas can be best defined as the trait of truthfulness, which is considered as one of the key factors that all Romans should posses as a Roman citizen. This type of quality is individually essential in our culture because being truthful to someone goes a long way and can earn ones respect for one another. As a whole, being truthful to one another can reflectRead MoreLinking State and Private Religion to Government1656 Words   |  7 Pagessimilarities and differences between state reli gion and private religion? How is state religion linked the government? The Greek historian Herodotus of Halicarnassus wrote in his Histories that ancient Egyptians were â€Å"religious excessively beyond all other men†. This comment, although perhaps biased by his Greek perspective, illuminates for modern man the importance of religion in the everyday lives of ancient Egyptian peoples. Religion, in the form of devotion, prayers and offerings, was consideredRead MoreThe Four Characteristics Of Odysseus959 Words   |  4 Pagescalls but that’s what being human is about, making mistakes learning from them, and moving forward. Odysseus showed many of the four traits including Communication, Delegation, innovation, and motivation in either a positive or negative way. Although he used these traits many times throughout the Odyssey, the traits of motivation and communication stuck out to me. These two traits had both negative affects on Odysseus’ future. In book 11 Odysseus and his crew travel to the underworld, where the deadRead MoreSacred Places1363 Words   |  6 PagesPennsylvania, exist today as sacred places, they usually carry a different significance from those of mythological nature, such as Mount Olympus. Mount Olympus is Greece s highest mountain and home to the gods of Greek mythology. It was the home of the divine family, the twelve most important ruling gods and goddesses of Ancient Greece. In mythology, though some places are physically there, they embody meanings far beyond the scope of the events that happened and even beyond the limits of the physicalRead MoreSummary Of What The He ll Do You Mean ``1395 Words   |  6 Pagesalmost shouted at Mindy as they stood in the break room, Mindy with a cup of tea, Vincent with coffee. Mindy took a sip, ‘it’s just†¦Ã¢â‚¬â„¢ she shrugged one shoulder’ he’s got way more important people to talk to, friends, family, maybe a girlfriend for all I know’ Vincent laughed ‘Mindy, are you seriously saying this? He’s been nagging me for weeks now to introduce you two, he’s been with his family for months now, his closest friends are his crew and as for a girlfriend†¦Ã¢â‚¬â„¢ Mindy’s eyes widened ‘VincentRead MoreThe Influences of Religion on Italy Essay examples1301 Words   |  6 Pagesthousands of shrines, relics, and churches. Church attendance is quite low, but the influence of the church is still high. Many office buildings contain a cross or religious statue in the lobby. The church sets forth hierarchy, which can be seen in all of Italian’s relationships. People in Italy respect their elders, those who achieved business success, and people from well-connected families. Each day of the year has at least one patron St. associated with it. Even trades and professions have a patronRead MoreThe Theme Of Language In Fifteen Dogs By Andre Alexis1067 Words   |  5 Pagespossession of language is a gift or a curse to the human race. The novel Fifteen Dogs by Andrà © Alexis looks into the answer to this question. Fifteen Dogs is a story about a group of dogs that are given the ability of human language and thought. Two gods, Hermes and Apollo, have a bet to see whether the ability of language creates a better or worse world for the dogs. Initially, the dogs escape from the shelter and begin their new lives, but they soon realize how different a life with language will beRead MoreCreate an Original Greek Myth.2816 Words   |  12 PagesThe Ancient Myth of Elisha There once was a martyr, who due to his immortal abilities, he became the immortal god of football. He was called Archaeus Maningus, and, he married a usurped queen named Olva, exiled from her home kingdom of Missippia. Together Olva and Archaeus had 3 mortal children all with incredible strength, guts and wisdom named Copeus, Peito, and Elisha, all of whom lived with him on Mount Olympus. One day, Copeus, the eldest, was walking in a meadow in Missippia, and out of nowhereRead MoreAndrogyny And The Third Gender Essay1813 Words   |  8 Pagesexpression, or communication of gender, which includes masculinity, androgyny, and femininity. Overall, there exist numerous middle grounds across the spectrum of gender theory. In the United States, many people are not aware that this third option is available, since the stereotypical roles of male and female are often the only options prevalent. The concept of androgyny has been around since the time of Greeks, where they had the term â€Å"hermaphrodite† which was the combination of the names Hermes, the god

The Effects Of Culture On Health Care - 1642 Words

Assignment 6 Introduction Over the years the United States has become more culturally diverse (Haynes, 2016). As a result, it is estimated that one-third of the United States population is minorities, which the number of minorities is estimated to increase to 54% by 2050 (Haynes, 2016). Therefore, the increase in cultures can lead to or increase the health care disparities. Consequently, it is essential that health care organizations improve its cultural competency. Overall, the increased diversity in the population and the documented health care disparities have made cultural competency essential in order, to ensure that every patient receives quality health care services (Haynes, 2016). The purpose of this paper is to explore the effect of culture on health care. Define the Role of Cultural Awareness in the Management of Health Care Culture is the integrated patterns of behavior, which include the language, communications, thoughts, actions, customs, values, beliefs, and institutions of racial, religious, ethnic, or social groups (CDC, 2015). Furthermore, competence refers to having the capacity to function effectively as an organization and an individual within the context of the cultural behaviors, beliefs, and needs that are presented by the customers and/or the communities (CDC, 2015). Overall, there is no uniform definition of cultural competence, however the cultural competence definition used to develop this paper is cultural competence is the process thatShow MoreRelatedCulture and Diversity: Understanding Disparities in Health Programs1273 Words   |  5 PagesCulture and Diversity: Understanding Disparities in Health Programs This essay reviews key concepts of culture and diversity in the context of their role in causing and/or making worse disparities in health programs. Key Points on Health Program Planning For individuals to be healthy requires the combination of varying levels of physical, mental and social well-being throughout a persons lifetime. Most people find that maintaining their health requires a certain amount of effort and intentionRead MoreThe Spirit Catches You And You Fall Down Essay1566 Words   |  7 PagesAmerican Doctors, and the Collision of Two Cultures written by Anne Fadiman. 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Culture is a complex whole that also includes shared traditions, customs and language, and norms that must be learned from families and social communities (Thomas et al., 2004). It also affects the entire way in which health is framed in meaning and response; thus, awareness of these cultural variations can only serve to enable health practitioners to provide adequateRead MoreThe Filipino Culture And Health Care1193 Words   |  5 PagesWithin individual cultures, there are health disparities, or specific differences of a population in the existence of health outcomes, disease, health care access, and value of health care services existing across ethnic and racial groups. Disparities can stand for ineffectiveness within the system of health care and thus accounting for unnecessary costs. 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In Hindu religion, health is defined a s a balance between biological, psychological, and spiritual energy. Individuals believe illness occurs due to witchcraft, black magic, ghost and evil spirit. Environmental control is the ability of members of a particular cultural group to plan activities that control nature or direct environmental factors† (Spector, 2013). In Nepali culture, herbal medicine and healers are widely used to treat illness. The authorRead MoreMedical Errors1004 Words   |  5 PagesMedical errors have adverse effect on health care organization structure because it put a question mark on health profession’s reputation. The medical error definitely can cause harm to the patient or even the death. Medical errors can happen anywhere in healthcare system: in hospitals, clinics, surgery rooms. Medical mistakes can arise from doctors, nurses, surgeons, hospital administration, and many others. Medical errors affect the health care organizational structure, culture, and social in many waysRead MoreQuality1156 Words   |  5 Pagesquality and patient safety improvement OR to expanding access and equity in the U.S. health care system. For those that write about quality, you may wish to include discussion of some of the following: provide evidence on the current state of quality and patient safety in the U.S. health system: National attention is currently focused on the debacle of The Affordable Care Act’s (ACA) roll out. The Federal Health Exchange website, cancelling of thousands of insurance plans and the dismal enrollment

Assignment 201 principles of communication free essay sample

Four different methods of communication: Verbal communication- This type of communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present your ideas clearly through the spoken word, and to listen carefully to other people. Nonverbal communication- this type of communication is messages we send out to express ideas and opinions without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects. Written communication- This type of communication involves any type of interaction that makes use of written words. Visual communication- this type of communication can be Aii) Five different reasons why people communicate 1. To get information. Communicating with people to get the information you want. 2. To ask questions. You ask people questions to get answers you want through communication. 3. To persuade others. You try to get people to agree to your view through communication. We will write a custom essay sample on Assignment 201 principles of communication or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 4. To give instructions. You tell people what to do through communication to get what you want. 5. To argue. You want people to agree with you so you communicate with them to get them to agree with you. Aiii) Two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. Communication is a 2-way process. It is not simply about sending a message, but also about knowing if the receiver has understood and processed the message properly. In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understands. Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed. Observation helps understand the effectiveness of communication. This is because Body Language (part of non-verbal communication) is instinctive and more reliable than verbal communication in many cases. Aiv) why it is important to find out an individual’s communication and language needs wishes and preferences. It is important to find out an individual’s communication and language, needs, wishes and preferences to enable effective communication. To understand what an individual is trying to express. To understand an individual’s beliefs, culture, and values. To stop an individual becoming stressed out, frightened or frustrated. To be able to support an individual in their daily life. Av) How good communication can have a positive effect on the way a social care worker interacts with; a)Colleagues; The environment will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work. b) Individuals using the service and carers; Confidence and independence will be created/enhanced between the individual and carer due to good communication and involving the individual. Other professionals; Respond to and help prevent crises, and they counsel individuals, families, and communities on how to cope with the stresses of everyday life. Avi) BarrierHow it can be reduced. Different language Smile and maintain a friendly facial expression, use gestures and pictures. Hearing Speak clearly, listen carefully, and respond to what is said to you. VisualUse touch to communicate concern, sympathy and interest. Use tone of voice Avii) Two ways to check that communication has been understood by all involved. 1)Checking such things as facial expression, Maintaining eye contact and sitting forward if they are listening to what is being discussed. 2)Ask someone to recap on what you have just discussed. Aviii) Three services or sources of information and support that enable effective communication in an adult social care setting are; 1)Translation services This service can help with changing the written text from one language to another. 2)Interpreting services This service can help with converting spoken language to another language. 3)Speech and language services This service can support people who have had a stroke and have problems with their speech.